Our goal is to provide a relaxing environment where our talented trained professionals can provide the highest levels of service in promoting the health and well-being of our patients. As every patient is an individual and skin conditions can change frequently, we tailor every treatment to our patient’s needs at their visit. Please acquaint yourself with our Policies & Etiquette Guide as an introduction to our practice as they allow us to provide the highest standard of service to you. Scheduling an appointment signifies your acceptance of the following policies.
Policies & Etiquette Guide
Reservations:
To ensure availability for your desired appointment time, we recommend scheduling appointments as far in advance as possible. As a courtesy to our patients, we attempt to remind patients of appointments by phone/email/text 48 hours in advance. If you choose not to provide your contact information, you will not receive a reminder. Should the appointment reminder system fail for any reason and you do not receive an appointment reminder, it is still your responsibility to manage your appointment and adhere to the cancellation policy.
Please notify the patient concierge of any allergies or sensitivities to aromas or ingredients when you schedule your appointment.
When you schedule an appointment with us, you are agreeing to the policies outlined in our Policy & Etiquette Guide, including our cancellation policy. All services require a valid credit card or gift certificate to guarantee the reservation, so please have your credit card and/or gift certificate ready when booking. You will not be billed unless there is a cancellation or no-show. Upon checkout, patients may choose their method of payment as outlined below.
For future appointments, we recommend scheduling your next service prior to leaving.
Cancellation Policies and Fees:
Your treatment time is reserved for you. However, we understand that you may have to occasionally cancel an appointment with us. We value your business and request that you respect the scheduling policies as outlined here.
As a courtesy to our patients and staff, it is company policy for all patients to give at least 48 hours’ notice of cancellation by phone. Any cancellations made with less than 48 hours’ notice are subject to a cancellation fee amounting to 50% of the service fee. Patients who miss their appointments without giving any prior notification will be charged in full for the scheduled service.
We recognize that the time of our clients and staff is valuable and have implemented this policy for this reason. This courtesy enables us to compensate our employees for their time and maintains a higher availability of our time for you as well as others. When you miss an appointment with us, we not only lose your business, but also the potential business of other patients who could have scheduled an appointment for the same time. Additionally, at times our staff functions on an “on call” status and may have travelled to the spa specifically for your treatment. For these reasons, we are obligated to compensate our staff for their time as well as make up for lost revenue.
If unforeseen circumstances require us to cancel or reschedule your appointment with less than 24 hours’ notice, any cancellation fees will be waived.
First Visit:
To allow ample time to check in and complete the initial paperwork, please arrive at least 15 minutes prior to your scheduled appointment. Many of the practice’s forms are also available on the website for you to fill out at your leisure prior to your appointment.
Check In:
To achieve a peaceful state of mind prior to your treatment, we request that you arrive at least 5 minutes prior to your scheduled appointment time if you are a repeat patient.
Late Arrival:
Your punctuality is greatly appreciated so that we are able to dedicate the appropriate amount of time to your care. If you are late for a scheduled appointment, we will make every effort to accommodate your full appointment while avoiding delays of the scheduled appointments of other patients. Our company policy offers two options:
1) You may opt to shorten your treatment to within the remainder of your appointment time. We regret that late arrivals will not receive an extension of scheduled service times. Abbreviated treatments are charged at full value, so please plan accordingly.
2) You may prefer to reschedule your appointment at a more convenient time, however, a cancellation charge will be incurred. If possible, a missed appointment may be rescheduled within the same day to avoid a charge, if an opening is available.
Safety:
Your comfort and well-being are of paramount importance to us. Prior to your service, please inform us of any medical conditions including pregnancy or possibility of pregnancy, injuries, allergies, high blood pressure, sun/tanning bed exposure, ailments, disabilities, or illness. Our professionals will review these as well with you to help customize your treatment for your maximum benefit.
Personal Belongings:
Please leave all jewelry and valuable items at home. Personal belongings are the full responsibility of the patient and should be kept within your possession at all times. WE are not responsible for lost, misplaced, or damaged items.
Spa Environment:
To provide a tranquil environment for relaxation, we kindly ask you to turn off/silence your mobile phones and other electronic devices during each visit to the spa. We also request that all guests consider the volume level of their conversations to maintain a serene atmosphere.
For safety reasons, the maximum occupancy for each treatment room is 2 people. Anyone accompanying you to your medical spa services is welcome to wait in the reception area or by the front desk.
For the health and safety of our clients and staff, smoking is not permitted in our facility.
Due to the nature of our treatments and medical nature of our facility, pets are not allowed in the treatment rooms or relaxation area. Only service animals are welcome to accompany patients to the treatment rooms.
While we love children, our environment is not conducive to babies and children under the age of 12, so please make appropriate arrangements prior to your visit. For safety reasons, all those under 18 years of age are not permitted in the treatment rooms unless undergoing a treatment with written parental permission, and must be supervised by an accompanying adult at all times. Patients arriving with children or pets will be rescheduled and charged the late rescheduling fee.
Prices and Services:
Although we make every effort to keep our website and spa menu updated with our most current information, please note that prices, services, and products are subject to change at any time without notice. We encourage all patients to inquire about pricing and available services when booking your appointment.
Payments:
Our medical spa is limited to elective aesthetic medicine and thus we do not bill insurance. Payment for all individual treatments is due on the day of treatment unless other arrangements are discussed. All packages must be paid in full prior to the time of first treatment. All prices are subject to change without notice.
We offer financing plans through CareCredit. We do not accept checks. We conveniently accept cash, Gift Certificates, Visa, Mastercard, Discover, and American Express.
Gratuity:
Gratuity is not customary for medical services performed by physicians or nurses. Gratuities for spa services are optional. Gratuities may be given to the aesthetician directly in the form of cash or check. Credit cards are not accepted for gratuities.
Spa Promotions:
Spa promotions and specials cannot be used in combination with any other offer, promotions, or third party gift certificates without the express approval of the Medical Director. When presented with more than one discount opportunity, we will automatically give patients the discount of greater value at the time of purchase.
Refunds/Returns:
All services are final sale. We do not offer refunds on services rendered, even if you are disappointed with the result or outcome. We do not offer cash refunds on purchased products. Products may be returned for in-store credit within 14 days from the date of purchase with a receipt when there is a documented allergic reaction to the product. Defective products (e.g. a broken cap) may be exchanged within 14 days of purchase for the same product only, with a receipt. In accordance with federal law, we do not offer refunds or exchanges on prescription products for any reason.
Series of Treatments:
We are unable to process returns or reimburse any payment transaction on any medical spa treatment series that are purchased. We will, however, exchange them for other products or spa credit of equal value. Remaining pro-rated balances will not include the price of promotional treatments in the package. All packages and pre-paid treatments must be used within 1 year of purchase or they will expire.